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Legal

We strongly recommend you read our Return Policy, Privacy Policy and Terms of Service Policy before using The RealReal.

General Shipping Guidlines





Where We Ship

The RealReal currently ships via Fedex from warehouses in the NY Tri-State Area and Northern California to street addresses in the continental U.S, Alaska, Hawaii and Canada. Unfortunately, we cannot deliver to P.O. Boxes, APO/FPO addresses, and U.S. Territories, including Puerto Rico and Guam. The RealReal’s business days are Monday-Friday, excluding holidays.

Fashion Shipping & Delivery*

Shipping Method Arrival Time From The Date Your Order Is Placed** Cost
Ground 3-5 business days $11.95
Express 2 business days
(Order must be placed by noon PST)
$20.00
Overnight 1 business day
(Order must be placed by noon PST)
$30.00

*Please note there is an additional $5 fee for packages shipped to Hawaii and Alaska.

**High Value Orders

Orders including high value items require approximately 2 additional processing days. These include orders of any item over $5,000, or any item between $1,000-$4,999 that is billed to an address other than the shipping address. A customer service representative will contact you if your order requires additional processing time.

Canada Shipping & Handling Rates

Fashion shipments to Canada cost a flat rate of $35 for Express. Parcels should arrive within 2 business days pending no customs delays. For international shipments, the recipient may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the destination country.

Art Shipping & Delivery

Art orders are shipped within 5 business days of receipt. For most items, you can choose to ship via Ground or 2-Day. Costs vary by the value and size of an item, as well as whether it’s shipped via Ground or 2-Day. Below are examples of Ground shipping costs. You can determine costs for a specific item and select Ground or Air Express service during the Checkout process before making a purchase.

Art U.S. Shipping & Handling Rates**
Ground Shipping Costs
Item Value Small Medium Large
$1,000 $24.00 $39.00 $99.00
$5,000 $44.00 $59.00 $109.00
$10,000 $64.00 $74.00 $124.00
$20,000 $99.00 $114.00 $164.00

Package Tracking

We will send an email notification including tracking information when your package has shipped. You can also view the status of your order and obtain tracking information in My Account.

Delivery Insurance

The RealReal packages are secured directly by the shippers. For orders valued less than $1,000, no signature is required unless requested by the customer.

Sales Tax

The RealReal is obligated by law to collect sales tax on shipping and handling fees associated with a taxable order shipped to a California, New York or Texas address.