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Effective Date: July 28, 2016
We collect personal information of all Users of The RealReal (including visitors to its Site), which may include name, phone number, address, email address, and payment information. We may require you to provide personal information to interact with or register for the Site. We require you to register for the Site in order to use The RealReal Service or to act as a Consignor to The RealReal. If you participate in our opinion polls, surveys, contests, or sweepstakes, we may collect additional personal information about you in connection with your response or entry.
Additionally, you may choose to make other personal information available to us in connection with the consignment of an item, when you submit a video or blog for publication on the Site, email us, or invite a friend to join the Site.
We use the personal information we collect to provide you with information, products, and services that you request and that we believe may be of interest to you. We use the personal information that we collect to register users, process requests and orders (including membership registration), communicate with you, provide you with other services, offers, and updates, as well as to administer our Site and comply with applicable laws.
We may communicate with you about topics we believe you may be interested in, including through newsletters, alerts, and reminders about recurring event sales. From time to time we may send you service-related emails, such as a welcome email when you register for the Site.
If you provide us personal information when you communicate with us (including in person, by phone, or via email) this information may be shared with a Customer Care representative, employee, or expert that is most likely to be able to address your inquiry. This information will be used only for the purpose of responding to your inquiry.
When you invite a friend to join our Site, we will automatically send your friend an email invitation on your behalf. We will not use your friend’s email address for any other purpose unless they join our Site or request further information or response from us. Similarly, when you email a message using the Invite a Friend function, we do not store the email addresses that are used to facilitate the email communication.
We may share personal information we collect from your responses to opinion polls or surveys with third parties. If we do so, we will provide you with notice and the opportunity to consent.
If you enter a contest or sweepstakes conducted by The RealReal and/or one of our partners, we may contact you in connection with that particular contest or sweepstakes, including in order to update you regarding your status, administer the promotion, or let you know that a promotion has ended.
Like most websites, we, our service providers, and our third-party partners may collect certain information about your interaction with our Site. This information may be stored in log files. Information stored in log files may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and other information.
Your Privacy Choices, and right to control our use of your personal information, are described below.
In our sole discretion, we may also disclose information we collect to a third party when we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct.
Information collected from this site may also be transferred as part of a merger or other combination, or as part of a restructuring, bankruptcy, transfer of assets, or to our successors in interest.
Users who no longer wish to receive our newsletters, alerts, or promotional communications may opt-out of receiving these communications.
You may notify us of your choices or preferences by accessing your “Account Info” on the Site, or by contacting us as set forth in the “How to Contact Us” section below.
Personal information collected from this Site will be transferred to and processed in the United States, and may be transferred and processed to other countries outside of your country of residence. We may also transfer personal information to service providers or other third parties with whom we have contractual agreements. Other countries where your personal information may be processed may have different legal protections for personal information than your country of origin, including different standards for access by law enforcement, courts, or other governmental authorities. Do not use this Site if you do not agree to the transfer and processing of your personal information in the United States or other countries outside your country of residence, or by third parties with whom we have contractual agreements that include requirements for privacy and security measures.
We may share aggregated information about you with third parties. Aggregated information is non-personal information about you that is combined with the non-personal information of other users. We may not limit the third parties' use of the aggregated information.
Our Site is not directed to children under the age of 13, and our Terms of Service prohibit minors from using our Site or Service. We do not knowingly collect any information from children under 13.
We take precautions to protect information that we collect from our Users. We protect the information entrusted to us through physical, technical and administrative safeguards. These protections include restricting access to personal information to employees who need the information to perform a specific job. The RealReal provides its employees training on its security and privacy practices.
However, no information security safeguards can be guaranteed to be completely secure, so you should use caution whenever providing personal information online, electronically or otherwise.
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at contact@TheRealReal.com.
You also may write to us at:
Attn: Legal Department
55 Francisco St. 6th floor
San Francisco, CA 94133