20% OFF SALE! Use promo code: EASTER - Sale Ends 4/21 11:59pm PDT Exclusions Apply*

Legal

We strongly recommend you read our Return Policy, Privacy Policy and Terms of Service Policy before using The RealReal.

Return Policy


Returns on Apparel and Shoes

To return apparel and shoes, you must request a Return Merchandise Authorization number (RMA) within 14 days of the shipment date and return the item within 21 days of the shipment date. To request a RMA number, go to My Purchases in My Account, and simply click "Request RMA" on the right side of the page.

Once we receive your item(s), we will notify you via email of receipt. Processing returns can take up to 5 days and another 5 days to post to your credit card.

Final Sale Items

Unfortunately, handbags, belts, luggage, jewelry, all other accessories, and items sold in our end-of-month Real Big Sale are FINAL SALE, and no returns will be accepted.

We offer the opportunity to resell purchased items as a consignor. Click here to find out how to consign.

Returns on Art

Returns will not be accepted on any basis other than misrepresentation of authenticity as stated in the Authorship Warranty of the Conditions of Sale document. All goods otherwise are final sale and all property is sold “as is.” Condition of frames is not guaranteed.

To view the complete Conditions of Sale, please click here.