Frequently Asked Questions - Consignment
No, you can invite as many friends as you want! You’ll receive a new $125 credit for each friend you successfully refer.
After your friend consigns an item and it’s received and accepted by our retail team, you will get a notification via email within 14 business days that your $125 credit is ready to use. You will also see the credit reflected in your TRR account.
We accept items from hundreds of brands – you can see a full list in our designer directory. Currently, an item must be listed at $200 or more to qualify for referral credit, but this policy is subject to change.
You are eligible for referral credit when:
a. The friend you referred has consigned one or more items using your unique referral code, and it was received and accepted by our retail team. If the item is rejected due to condition, failure to comply with our designer directory, or any other reason as stipulated by our retail team, it will not count as a successful referral.
b. Your friend must be a first-time consignor with The RealReal (they can’t have consigned with us previously).
Consignors who request to have an item returned before the end of the consignment window (365 days) will be responsible for any associated fees. These fees will not be retroactive to previously consigned items, and is applicable to items consigned after August 1, 2023.
Consignor return requests made after the end of the consignment window (365 days) will be completed at no charge to the consignor.
Vendor Consignors & RealReal Rewards VIPs: Exempt from any fees associated with return requests.
All consignor returns will be completed within 30 days and tracking information will be provided by email and available in the My Sales page.
Mirroring marketplace interest, we routinely update our Designer Directory. You can see and search a complete list of accepted designers by category, here.
Please see here for exciting new benefits + commission incentive by tier.
Consigning with The RealReal is all about earning you more while you do less. Consign in whatever way is easiest for you: by meeting with one of our experts, dropping by our retail locations, shipping to us directly, or our most popular option: having our concierge team visit your home to pick up your items.
Once it's with us, The RealReal's unique mix of human expertise and proprietary data prices your item to earn you the best return on your investment, typically more than 2X than what it would yield from other resellers. We are also able to sell your item quickly, as our millions of members are constantly engaging with The RealReal to land their next exciting find.
For select items of highest demand we offer our Price Review service in which consignors have the ability to both approve the initial list price & manage future discounting of their items. If you consign any of these items, talk with your sales representative and let them know you'd like price review.
•Hermès, Chanel, & Louis Vuitton Bags (priced $995+)
•Alligator & Crocodile Bags (priced $995+)
•Full Fur Outerwear (Mink, Chinchilla, and Sable only; priced $995+)
•Jewelry (priced $995+)
•Watches (priced $995+)
•Art and Home items (priced $995+)
We set the initial price at the top of the market, and discount as market demand fluctuates to ensure your item is getting the most visibility while still capturing the best price.
Start with the category an item is, then apply commission percentage to the sold price. If the item sold for over $200, add the additional percentage points based on your RealReal Rewards tier. Refer to the Earnings Guide in the My Sales page for a complete breakdown.
We currently accept:
Figures: Figures from brands like KAWS, Be@rbrick, and Takashi Murakami. View full list of brands accepted here. Items must be in good condition, scratches/chips ok. Does not need to be in original packaging.
Toys: Collectible toys graded by AFA
Skate Decks: Must be in good to pristine condition. Scratches/chips ok. Does not need to be in original packaging.
We sent an email to consignors who need to submit more information to verify their account payment details, which is required to receive payment. Your payment will be held until you update your information. We require this information for your security and to comply with federal regulations. Your information will be used to verify your consignor account payment details.
To update your information and ensure your payments can be processed, follow these steps:
Log into therealreal.com and go to your My Sales page
Follow the prompts to provide the required information and documents.
Please ensure you are entering your Date of Birth (MM-DD-YYYY) and the last four numbers of your Social Security Number (XXXX) correctly. If you are still having difficulty or receiving an error message, please click the link below the Submit button that reads "Don't have a Social Security Number" and upload a photo of one of the following:
- Driver's License
- State-Issued ID
- Passport page (showing your photo and biographical information)
If this information still does not go through, we recommend choosing an alternate payment method such as site credit or mailed check.
We are happy to help walk through this process if you need further assistance.
With Get Paid Now, you can sell select watches, jewelry and handbags and get paid upfront, without waiting for your items to sell. You can choose payment in cash or earn 5% more in site credit. For full details, visit https://www.therealreal.com/getpaidnow. Site credit is redeemable for all purchases on therealreal.com or in our stores, is non-transferable and does not expire. Site credit is not convertible to cash unless the balance of site credit on your account is less than $10. Refunds for purchases made with site credit will be made in the same amount of site credit used for the purchase, plus any other form of payment used for the balance of the purchase, if applicable.
Our commission structure is based on our RealReal Rewards program. With RealReal Rewards, the more you sell the more you earn, and the more benefits you receive. Commission rates are based on net sales during a one-year commission window, along with exceptions for item commission rates. Item commission rates allow you to earn more for in-demand, high-value pieces. Lower-value items with less demand have lower commission rates.
To see the details of our RealReal Rewards program and commission rates as well as item commission rates, click here.
We partner with Plaid and Stripe for secure payment processing. With instant account verification, Plaid makes connecting your bank account fast and easy, and your banking credentials are never visible to us. Stripe is a best-in-class payment processor that specializes in securely managing direct deposit payment information and account verification so we can pay you securely.
To update your payment method to direct deposit, visit your My Sales page.
Pricing is dynamic and based on internal data and current market demand. Similar items may be priced differently due to changes to item specifications such as material, color, condition, etc. and demand based on when your item was listed.
You can track your sales and commission payments on your My Sales page. The My Sales page will show your RealReal Rewards status, details about your commission payments, your total commission earned and the status of all your items.
On a desktop/laptop computer:
Visit My Sales by clicking the person icon at the top right-hand corner of the homepage, and then My Sales.
On mobile site:
Visit My Sales by clicking the three-line menu icon in the top left-hand corner of the screen, and then My Sales.
On the mobile app:
Visit My Sales by clicking My TRR in the bottom panel and then My Sales.
Our pricing strategy is dynamic and based on current market trends. We use real-time advanced pricing algorithms for intelligent pricing that is derived from internal data and external market trends. Our goal is to sell your items at the highest price the market will demand. All items are one of a kind so two items that look alike might have slightly different prices. The four factors below help determine the best prices for your items.
Our goal is to earn you the highest amount possible every time you sell.
TRR sets the initial list price (item price when launching on site) for all items at the highest amount we believe the market will support (based on current demand patterns from our 35M+ members and larger resale market trends).
Our price takes the following factors into account:
Brand Resale Value
Top-selling brands retain their value over time due to continued demand in the primary and secondary markets. You can often earn back more of the original cost for these brands. Some top-selling brands with high resale value include Louis Vuitton, Chanel, Hermès, Gucci, Cartier and Rolex.
Market Trends
Using internal and external data, we capture real-time insights into trending patterns, colors, silhouettes and styles.
Item Condition
We accept items in fair (heavy wear), good (prominent wear), very good (moderate wear), excellent (perfect but without tags), and pristine (with tags) condition. The closer your items are to pristine condition, the higher resale value they will have.
Recency
Typically, the newer your items are the higher resale value they will have. Exceptions occur for vintage and rare items which will sometimes drive up the price.
You can receive payment by direct deposit, site credit (+5%) or check after your item sells. Commission payments are issued on the 15th of each month, following the month in which items were sold. For example, for items sold in January you would be paid on February 15th.
If you sell your item through our Get Paid Now program, receive payment by direct deposit within 48 hours or site credit (+5%) immediately. Learn more about program eligibility by visiting https://www.therealreal.com/getpaidnow.
If you have additional questions or need help, please contact your consignment concierge by texting MYTRR to 50347.
Commission payments are issued on the 15th of each month, following the month in which items were sold. For example, for items sold in January you would be paid on February 15th.
We offer three commission payment methods:
Direct Deposit
Direct deposit is the easiest and fastest way to get paid. Your commission will be automatically deposited into your bank account every month.
Site Credit +5%
Receive your payment as site credit to shop The RealReal and earn an extra 5% on your commission. See Terms & Conditions.
Mailed Check
This is our default payment method, however checks are less timely than other payment methods due to processing and shipping time. Please note, there is a $12.50 non-refundable fee deducted from the payment total for each check.
You can update your payment method at any time from your My Sales page.
We offer three commission payment methods: direct deposit, site credit (+5%) or mailed check. To update your commission payment method, visit your My Sales page. We recommend direct deposit as the easiest, fastest, and more sustainable way to get paid.
You can update your payment method at any time, however updates will go into effect beginning with the following month’s commission payment.
Certain brands and styles retain higher resale value and can command higher prices than others. The prices of your items will be determined based on brand resale value, market trends, item condition, and recency.
Your item could be priced differently for two reasons. First, we price items dynamically based on internal data and external market trends, which reflect the demand for a given item. Demand for your item may have changed since you originally purchased it. Secondly, we reassess each item that is reconsigned, and changes in condition from the time it was purchased can also affect pricing.
RealReal Rewards levels and commission rates are calculated when payments are issued around the 15th of each month.
As a RealReal Rewards VIP member you receive dedicated concierge service, access to in-home appointments, van pickup (where available), birthday reward, VIP invites to in-store events, dedicated text service, complimentary first look subscription ($144 value) & $100 welcome credit.
VIP RealReal Rewards members are eligible to receive a $100 site credit in each new contract year after reaching $10,000 in net sales. Fulfillment of credits will correspond with payment around the 15th of the month.
Good news! You will retain your earned status through your next contract year.
At The RealReal, we employ 150+ experts including luxury brand authenticators, gemologists, and horologists. Many authenticators join The RealReal from the luxury brands like Tiffany & Co., Hermès, and Rolex, or auction houses like Sotheby’s and Christie’s.
Your site credit will be issued by email as a promotional code. The promotional code does not expire. Site credit is valid on any item on therealreal.com or at our retail locations, but does not apply to gift cards or shipping. The code may be split between multiple orders. Returned items originally purchased with the use of a code will result in the reactivation of the code, which will be valid for the following three days.
You can find a current list of designers we accept in our Designer Directory. We update this list regularly to reflect the designers that are selling well and have a high resale value for you, so please be sure to check the list before you send your items. Please keep in mind that we may deduct shipping costs from your next commission payment if we receive items that are not on our Designer Directory or are not in sellable condition. We only accept items by designers on the Directory. If you see items for sale from a designer not currently on the Directory, we likely only accepted that designer in the past.
We sent an email to consignors who have not accepted our updated Terms of Service, which is required to receive payment via direct deposit. If you have not accepted the updated terms of service, your payment will be issued via mailed check.
To accept the Terms of Service and update your payment method to direct deposit for future payments, follow these steps:
Log into therealreal.com and navigate to your My Sales page
By visiting the site, you are accepting our updated Terms of Service
Click Payment Method and update your Payment Option to direct deposit
You will only need to go through this process again if further updates to our Terms of Service are made. We will notify you at the time of any such updates.
Once you have accepted our updated Terms of Service, you will be able to choose direct deposit as your payment method. You will only need to go through this process again if your personal information changes or further updates to our Terms of Service are made.
All items should be in fair (heavy wear), good (moderate wear), very good (light wear), excellent (without tags) or pristine (with tags) condition. Please use the lists below as a guide when checking the condition of your items.
We do not accept pieces with any of the flaws listed below.
Apparel:
Larger than pin-size holes
Missing or broken zippers
Larger than dime-size stains
Prominent tears
Missing brand tag
Odor
Shoes:
Excessive scuffing
Prominent discoloration
Broken buckles or zippers
Leather Goods:
Broken buckles, buttons or zippers
Excessive discoloration or fading
Excessive scuffing or scratching
Odor
Sunglasses:
Bowed arms
Crooked frames
Excessive scratching
Fine Jewelry & Watches:
Loose or missing gemstones
Severe metal scratching or denting
Damage to watch functionality
After-market diamonds on watches
Home Furnishings & Art:
Severe chips, cracks or tears
Excessive discoloration or scratching
Missing signature or date on artwork
COLLECTIBLES
Trading Cards:
Grades 1-10 graded by PSA or BGS. We do not accept ungraded cards or cards graded by other agencies at this time.
Comics:
Grades 1-10 graded by CGC. We do not accept ungraded comics or comics graded by other agencies at this time. We also do not accept restored lels (purple), and qualified labels (green). Any noticeable condition issues such as holder cracks, scratches, glue/residue, writing on the slab/holder, stickers will not be accepted.
*Select items that deviate from our condition standards may be listed on our site in As Is condition.
There are easy ways to sell with us.
Schedule An At-Home Pickup: If you have 10 or more items by brands on our Designer Directory, you may be eligible for our free concierge pickup service. Click here to see if concierge service is available in your area. Note, the 10-item minimum doesn’t apply to items in our collectibles category.
Get Free Direct Shipping: If you have fewer than 10 items by brands on our Designer Directory or if concierge service is unavailable in your area, you can get a free shipping label to send your items to us. Click here to get started and request your free label. For further assistance, email direct@therealreal.com.
Visit A Retail Location: At our retail locations, you can meet with experts in person to learn more about selling and the value of your items. Click here to see if there is a retail location near you.
Once we receive your items, they will be authenticated, photographed, priced and included in your profile under My Sales. This process usually takes between 10-15 days. Items that are deemed counterfeit will be confiscated. Items that have questionable authenticity, are not in our Designer Directory or are not in sellable condition may be returned to you or additional information may be requested for a second evaluation.
We do not accept the following:
- Bras, lingerie, underwear and socks. Depending on the designer, we may accept slips, hosiery, swimwear, and sports bras and leggings that are new with tags.
- Furniture, lighting, or rugs
- Tabletop (such as drinkware or flatware)
- Sports and outdoors equipment
- Electronics
- Face Masks
- Items that contain flammable materials, such as lighters
Option 1
Free Shipping | Already Have Packaging
Available at any UPS Drop-Off location
- Simply print out your free UPS shipping label and packing list.
- Place the packing list in your package.
- Affix the label and take the package to your nearest UPS Drop-Off location. To find the nearest UPS location, go to https://www.ups.com/dropoff?loc=en_US.
Option 2
Free Packing & Shipping | Need Packaging
Available at The UPS Store® locations
Corporate Retail Solutions program for The RealReal
- Locate the nearest The UPS Store® location by going to theupsstore.com/locations and entering your address, or by calling 800.789.4623.
- Take your printout to The UPS Store® and give it to the store associate.
- The associate will pack and ship your items for free.
You can confirm your payment address by logging into therealreal.com, going to your My Sales page and clicking Payment Method. Next, click Check by Mail to confirm or update your payment address.
If your check has already been mailed to an incorrect address, please reach out to consignorrelations@therealreal.com and our Consignor Relations team will cancel the incorrect check and have a new check sent to your updated address.
The RealReal processes payments on the 15th of every month for items sold from the first day through the last day of the previous month. For example, payments processed on April 15th would cover the selling period from March 1 - March 31. If the 15th falls on a weekend, payments will be processed the Monday after the 15th. Direct deposit payments are processed on the 15th and can take up to 48 hours to transmit to your bank. Checks will be processed on the 15th and can take 5 - 7 business days to arrive by USPS. You can sign up for Direct Deposit here, http://therealreal.com/gopaperless
To see our complete consignor terms, click here.
Please note Consignors must have a US-based address and bank account at all times to consign with TRR
BUY UP FRONT TERMS AND CONDITIONS
These terms and conditions (the “Buy Up Front Terms and Conditions”) govern the purchase or attempted purchase of Merchandise (the “Merchandise”) from you by The RealReal, Inc. (“The RealReal”).
The RealReal's Terms of Service located at: https://www.therealreal.com/terms also apply and are included and incorporated herein by this reference.
- OWNERSHIP OF MERCHANDISE
You hereby represent and warrant to The RealReal that (i) you are at least eighteen (18) years of age; (ii) you are the legal and equitable owner of and have good and marketable title to the Merchandise you are offering to sell to The RealReal; (iii) you have full authority to sell, transfer, and convey the Merchandise; (iv) the Merchandise will be sold free of all liens, encumbrances, liabilities, and adverse claims of every nature and description whatsoever; (v) the Merchandise does not include counterfeit goods, (vi) the Merchandise is not from, or the result of, illegal activity, including theft or fraud; and (vi) any transaction initiated by you will not cause The RealReal to be in violation of any anti-money laundering, anti-terrorism, or other applicable state or federal law of the United States of America any state or any foreign country.
The RealReal reserves the right to request and you hereby agree to provide additional documentation and/or information concerning yourself and/or the Merchandise, including all documentation or information necessary for The RealReal to authenticate your Merchandise and to comply with local, state and federal law (including The RealReal’s obligation to report all Merchandise received to the proper authorities as required by applicable law and to file Forms 8300 with the Internal Revenue Service to report high value cash transactions where applicable.)
2. DELIVERY OF PROPERTY; RISK OF LOSS; ACCEPTANCE
You are responsible for all risk of loss or damage to the Merchandise until The RealReal takes physical possession of it; however, if you use The RealReal's approved, pre-paid shipping label and approved method of shipment to ship your Merchandise, The RealReal will assume the risk of loss or damage to the Merchandise upon shipment. A “Shipment” means items of Property that are shipped together under one RealReal approved, pre-paid shipping label.
If an item of Merchandise is damaged, stolen, or lost while in The RealReal's possession, The RealReal will pay you an estimated purchase price (the “Estimated Purchase Price”), such Estimated Purchase Price to be determined by The RealReal in its sole discretion. Except in New Jersey, this remedy shall constitute your sole remedy and entire recourse against The RealReal for Property that is damaged, stolen, or lost and is in lieu of any other remedy otherwise available as a matter of law or equity.
3. MERCHANDISE ACCEPTANCE; COUNTERFEITS: STOLEN ITEMS
Upon presentation or receipt, The RealReal will evaluate each item of Merchandise to determine, in its sole discretion, its authenticity, quality, and value.
In the event that The RealReal determines that it is unwilling to purchase your Merchandise, The RealReal will return ship your Merchandise to you within 5 business days pursuant to Section 7 below.
If The RealReal determines at any time that your Merchandise is counterfeit, The RealReal shall notify you that it has made such a determination and you will have an opportunity to provide proof of purchase/other proof of authenticity acceptable to The RealReal. You acknowledge and agree that any item The RealReal finally determines to be counterfeit will not be returned to you and will be destroyed.
You acknowledge and understand that The RealReal is subject to laws and regulations relating to claims that items are counterfeit, have been stolen, or otherwise violate applicable law. The RealReal takes such reports seriously and will cooperate with law enforcement in all investigations.
4. DETERMINING THE OFFER PRICE; ACCEPTING OR REJECTING THE OFFER
The RealReal will determine the offer price (the “Offer Price”) for your Merchandise using factors that we deem to be appropriate. The Offer Price will be set forth and communicated to you in a written Offer to Purchase (the “Offer to Purchase”) provided either in person at your scheduled appointment or via email if you have shipped the Merchandise to us.
You may accept the Offer to Purchase by signing the document in an in-person appointment or, if you have shipped the Merchandise to us, by signing via the email sent to you by The RealReal containing the Offer to Purchase. If you decline the Offer to Purchase, we will ship your Merchandise to you pursuant to Section 7 below.
5. PAYMENT FOR YOUR MERCHANDISE
The RealReal will issue payment of the Offer Price via the terms of and the method of payment you elect in the Offer to Purchase. [If you elect payment for the Merchandise in cash,] you will receive an amount equal to the Offer Price in the form of (i) direct deposit or (ii) by check sent to the address provided by you on your MySales page on The RealReal site.
6. ALL SALES FINAL
ALL SALES ARE FINAL. NO REFUNDS, RETURNS OR CREDITS ARE PERMITTED.
If you have elected to receive the Offer Price by check, the transaction is final once The RealReal has deposited payment or issued the check to the address provided by you on your MySales page on The RealReal’s site.
7. RETURNED MERCHANDISE OUTBOUND INSURANCE, COSTS, INSURANCE
In the event that your Merchandise is returned to you in accordance with these Buy Up Front Terms and Conditions, The RealReal will ship your Merchandise to you at the address provided by you on your MySales page on The RealReal site.
8. LIMITATION OF LIABILITY
THE REALREAL AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES OR FOR DAMAGES (EVEN IF THE REALREAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM: (A) THE ACTIVITIES CONTEMPLATED BY THESE BUY UP FRONT TERMS AND CONDITIONS; OR () ANY OTHER MATTER RELATING TO THE REALREAL’S SERVICES OR THESE BUY UP FRONT TERMS AND CONDITIONS.
9. INDEMNITY
You agree to indemnify and hold The RealReal harmless from all damages, suits, litigation, awards, and costs, including but not limited to, reasonable attorneys’ fees and costs, incurred by The RealReal as a result of or arising in any way out of your breach of any of the representations and warranties in Section 1 of these Buy Up Front Terms and Conditions, including but not limited to, civil or criminal suits over authenticity or ownership of the Merchandise.
You expressly consent to jurisdiction of a federal or state court located in the State of New York, with respect to any matter arising under this Section 9.
These Buy Up Front Terms and Conditions, or the breach thereof, and all claims of any kind relating to or arising out of these Buy Up Front Terms and Conditions and the relationship between you and The RealReal, whether tort, contract, or statutory, shall be governed by the laws of the State of New York, without regard to its conflicts of laws principles.
10. NOTICES
If you have any questions or comments about these Buy Up Front Terms and Conditions or The RealReal’s services, please contact The RealReal by email at contact@therealreal.com.
You also may write to The RealReal at:
The RealReal, Inc.
Attn: Legal Department
55 Francisco St., 6th floor
San Francisco, CA 94133
The RealReal shall provide all notices to you at the email address or physical address provided by you on your MySales page on The RealReal site. You are solely responsible for keeping that information current with The RealReal.
You hereby agree that all Terms and Conditions, including these Buy Up Front Terms and Conditions, notices, disclosures, and other communications that The RealReal provides electronically to you satisfy any legal requirement that such communications be in writing.
11. DISPUTE RESOLUTION
YOU EXPRESSLY AGREE THAT ANY CLAIMS, LAWSUITS, ACTIONS, DISPUTES, CONTROVERSIES OR OTHER MATTERS AGAINST THE REALREAL ARISING OUT OF, OR RELATING TO, THIS AGREEMENT OR BREACH THEREOF SHALL BE SETTLED SOLELY AND EXCLUSIVELY VIA BINDING ARBITRATION PURSUANT TO THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION PURSUANT TO THE FEDERAL ARBITRATION ACT, WHICH ARBITRATION SHALL TAKE PLACE IN THE COUNTY OF NEW YORK, BOROUGH OF MANHATTAN. You expressly agree that any such Arbitrator has personal jurisdiction over you. You waive all defenses of lack of personal jurisdiction and forum non-convenience. You agree that each party shall bear its own attorneys’ fees and expenses. You agree to abide by all decisions and awards rendered in such Arbitration proceedings, and that such decisions and awards rendered by the Arbitrator shall be final and conclusive.
If you would like to review the prices of eligible items, you must let your Luxury Manager or Inside Sales Representative know. Only items that meet one of the specifications listed below are eligible for price review:
- • Hermès, Chanel, & Louis Vuitton Handbags (priced $995+)
- • Alligator & Crocodile Handbags (priced $995+)
- • Full Fur Outerwear (Mink, Chinchilla, and Sable only; priced $995+)
- • Jewelry (priced $995+)
- • Watches (priced $995+)
- • Art and Home items (priced $995+)
Please keep in mind that this must be discussed with your Luxury Manager/Inside Sales Representative at your consignment appointment or before sending items in. Once an item is designated for price review, we will contact you with our recommended list price for your approval before we make your item available on the website.
Our goal is to sell your item within 30 days of it going live on the website. Items that remain unsold after 30 days may need a price reduction to help promote a successful sale. Based on the current market demand, discounts may be recommended for the item.
Items under price review are automatically excluded from discount codes and you will be notified when price reductions are recommended for your item. If you do not respond to these emails within 7 days, The RealReal will automatically reduce the price of your item.
How to approve prices for items on Price Review:
You will receive an email from TRR when your items have been priced and are ready to review. Click Review My Prices from the email to approve them on your My Sales Page.
From the My Sales page, head to the tab labeled Needs Review to see all your items and their list prices. To approve a discount proposal, simply check the box next to the items you’d like to approve and click Confirm My Discounts to proceed.
To approve a price, simply check the box next to the items you’d like to approve and click Confirm to proceed with Listing your items.
If you’d like to chat with our regarding the prices listed, all you have to do is click Chat With an Agent to launch our live chat feature or text TRR to 50347.
Discount Offers:
You will receive an email from TRR with your discounts to review. Click Review My Prices from the email to approve them on your My Sales Page.
From the My Sales page, head to the tab labeled Needs Review to see all your items and their list prices. To approve a discount proposal, simply check the box next to the items you’d like to approve and click Confirm My Discounts to proceed.
If you’d like to chat with our regarding the prices listed, all you have to do is click Chat With an Agent to launch our live chat feature or text TRR to 50347.
You may request your items back at any time by contacting our team by texting 50347 or sending an email to consignorrelations@therealreal.com.
If you request your items be returned within the first 365 days after acceptance, you will be responsible for the cost of the return and may incur a $20 fee per most items and $100 for each Home/Art or oversized items.
To initiate a request for your item to be returned, text MYTRR to 50347. Consignment item returns take up to 30 days to be shipped.
Please keep in mind that we are unable to stop this process once a return request has been initiated.
For more details on having your items returned, please see our Consignor Terms.
No, please ship all returns separately from items you would like to sell. For instructions on completing a return, click here.
You will meet with one of our experts as well as a Luxury Manager in our private valuation room. As our expert inspects your pieces, our Luxury Manager can answer questions you may have about the process of selling and the company. The expert will review the market value of your pieces and you will have the option to sell. Security is on the premises at all times. When scheduling your appointment, please let us know if you have any special requests.
Take a look at TheRealReal.com to get a sense of the pieces we sell and contact us at valuation@therealreal.com or use the Sell With Us form on the website or app to schedule a consultation to see which valuation services are available in your area. At all locations, we offer on-site valuations for luxury jewelry and watches, and designer handbags. If you are not near a location, we also offer remote consultations.
Yes, you may also drop off any luxury items — including women's and men's fashion, fine jewelry and watches, handbags, home decor and art pieces — that you would like to sell at our retail locations. Book a drop-off appointment here.
If you are not located near a retail location, you can still receive one-on-one concierge service from our experts remotely. Contact us at valuation@therealreal.com or 844.484.REAL to find out more about remote appointments.
Buyer are able to initiate returns request a return within 14 days of the order shipment date, and return items must be sent back, received and processed by our team within 34 days of in-store purchase or shipment date.
If one of your items is purchased and then returned by the buyer within the return window, the buyer will be refunded and your item will be re-listed on the site for other shoppers to purchase.
Handbags, swimwear, luggage, beauty, items sold at 40% or more off the list price, and items sold in our end-of-month “Real Big Sale” are FINAL SALE, and cannot be returned by the buyer.
Adjustments can occur for several reasons and will be listed at the bottom of your monthly Statement, if applicable.
Shipping Costs & Fees
Shipping costs and a $20 fee for most items may apply if you request items be returned to you within the first 365 days of consignment.
Shipping costs may apply if items sent to us are unacceptable due to designer brand or condition.
General Adjustments
Sometimes adjustments are necessary based on market pricing changes, promotions or commission rates.
If your items have not sold within 365 days after acceptance, you can request that they be returned to you at our cost.
If you are shipping a high value item, we recommend that you declare the value and pay for additional insurance at the time of shipping. If your items are lost during shipment to us, please contact us by texting TRR to 50347 or email consignorrelations@therealreal.com so we can look into your shipment.
Like all marketplaces, The RealReal works to align supply with demand.
Our initial list price (item price when launching at site) reflects the item's highest potential market value based on recent sales and current market trends. Once the item is listed, we constantly monitor demand cues like item views and members adding that item to their Obsessions to evaluate whether or not we need to adjust the price of an item to match market interest; introducing incremental discounts to encourage the item’s sale to interested parties for the best possible price.