How Do I Track My Order?

 You will receive an email notification including tracking information when your package has shipped. Orders placed after 12:00pm PT (3:00pm ET) will ship the next day. Unless otherwise indicated, all orders ship through UPS Ground and are expected to be delivered within 3-5 business days. Please be aware that orders with multiple items may ship separately. In these cases, you will receive email notifications and tracking information for each shipment. You can view the status of your order, obtain tracking information, and sign up for SMS notifications about your order in the My Purchases section under My Account. 

If you have a question regarding the status of your order, please contact us by texting TRR to 50347 & a client services specialist will text you back.

On a desktop/laptop computer:

Visit My Purchases by clicking the person icon at the top right-hand corner of the homepage, and then My Purchases.

On mobile site:

Visit My Purchases by clicking on the three-line menu icon on the top left-hand corner of the screen, and then My Purchases.

On mobile app:

Visit My Purchases by clicking on the person icon at the top left-hand corner of the page, and then My Purchases.

All The RealReal shipments (excluding Home & Art shipments) are shipped via UPS. You can manage your UPS shipments (including rerouting packages, rescheduling deliveries and authorized shipment releases) by joining UPS My Choice. To sign up for UPS My Choice, click here.

For signature requirement policies on our shipments, please click here.